Privacy Policy

In addition to these Terms of Service, your use of Nexus services may be subject to additional policies and agreements depending on the features, services, or regions you interact with. Below are some of the key policies and agreements that may apply to you:

This Privacy Policy describes, at length, how Nexus Real Estate Group or Nexus Real Estate along with its numerous subsidiaries, affiliated entities, and trusted partners (collectively referred to here as “ Nexus,” “ we,” “ us,” or “ our”) gathers, manages, processes, and safeguards personal information pertaining to individuals (“ you” or “ users”) who make use of, or otherwise interact with, our comprehensive array of digital platforms, which include our official websites, mobile and desktop applications, electronic tools, and any other products or services that are directly or indirectly under our control (collectively, the “ Nexus” or “ Services”).

We strongly encourage all users, prospective or current, to read this Privacy Policy in its entirety to develop a clearer understanding of the ways in which we collect and utilize personal data, as well as the manner in which we strive to uphold the confidentiality and integrity of the information entrusted to us. Depending on your geographic location or the specific functionalities you choose to employ, you may be subject to certain country- or region-specific supplementary privacy terms that can further inform you of the rights, obligations, and regulations unique to your jurisdiction. Your continued or renewed usage of the Nexus confirms your acknowledgment of, and agreement with, this Privacy Policy. Data will not be shared with third parties for marketing or promotional purposes.

1. Personal Information We Collect

We collect a wide spectrum of personal information from you, and about you, which may depend on various factors, such as the nature of your interactions with the Nexus, the geographical boundaries within which you reside, the Services or features you seek to engage with, and the local legislative or regulatory requirements to which we are subject.

1.1 Information Required to Use the Nexus

Certain categories of personal information are absolutely essential for the core operations of the Nexus, without which we would be unable to grant you access to our primary Services or fulfill any lawful or contractual obligations:

Basic Account & Contact Data

This category includes your full legal name, your preferred username (if different), your primary and secondary email addresses, your personal or business-related phone number(s), and your physical mailing or residential address. We utilize this information for multiple reasons, including, but not limited to, confirming your identity, authenticating your access privileges, enabling direct communication through various channels, and complying with rules that mandate accurate record-keeping for transactional or regulatory purposes.

Identity Verification Information

To ensure the reliability and security of the Nexus, we may require official documents or supporting details that prove you are who you claim to be. These may encompass a scanned copy or photograph of your government-issued ID, such as a national identification card, passport, or driver’s license, as well as potential selfie images or short video clips used to verify facial likeness. In jurisdictions where advanced authentication is legally mandated or operationally necessary, we may also require supplemental data, including proof of address (e.g., a recent utility bill or bank statement) or references from certified authorities. Collecting these documents allows us to uphold a safe community, mitigate fraudulent activities, and ensure regulatory alignment.

Payment & Financial Data

In the event you engage in transactions that require financial exchanges, you may be prompted to provide details such as your credit or debit card number, expiration date, billing ZIP or postal code, bank account and routing information, or online payment service credentials (e.g., PayPal, digital wallet IDs, or other payment gateways). These financial data points are crucial for processing payments, facilitating refunds or chargebacks, tracking transactions for audit purposes, and ensuring compliance with anti-money laundering (AML) and financial transaction regulations where applicable.

1.2 Information You Opt to Provide Voluntarily

Beyond the foundational data outlined above, you can decide to supply additional information to enrich your experience, enable advanced features, or tailor the Services more closely to your individual preferences:

Extended Profile Information

You can choose to offer details concerning your demographics, such as your gender identity, your date of birth (if not already mandatory), and your preferred languages, or you may share a short personal biography or professional description. These optional data points allow us to personalize recommendations, streamline communication, and potentially help other users get to know more about your background or interests.

Details About Others

You may find it necessary to provide us with information related to other individuals, including, for example, details concerning friends, family members, colleagues, co-travelers, or co-residents. This information can be relevant when, for instance, you conduct requests on behalf of someone else or wish to link accounts for communal usage. By disclosing such third-party data, you confirm that you have valid authorization or consent to share these individuals’ personal details and that you have made them aware of the existence and implications of this Privacy Policy.

Biometric Information & Sensitive Data

In certain specific contexts, for instance when availing of high-security features or specialized verifications, we may request your biometric details, for example, facial feature measurements derived from photographs or short videos. If you choose to transmit health or accessibility data (such as information about mobility constraints or special medical needs), you are granting us permission to process these details insofar as is strictly necessary to facilitate the requested accommodations or services.

Other Voluntary Submissions

You may also provide additional data whenever you complete online forms, respond to customer satisfaction surveys, engage in promotional events or contests, request technical support, post messages in community forums, or send direct inquiries to our official communications channels. In such instances, we collect the information embedded within those interactions in order to address your inquiries more effectively, enhance our product offerings, or better tailor the Services to your specific interests and requirements.

1.3 Automatically Collected Information

Whenever you interact with the Nexus, our systems, or certain external tools integrated with our Services, we automatically gather a range of technical and usage-related data, primarily for service optimization, security monitoring, and analytics:

Geolocation Data

Depending on your device’s operating system settings and the permissions you have granted, we may collect approximate or precise geolocation information by leveraging IP address mapping, GPS signals, or device triangulation methods. This allows us to adapt certain features in real-time, provide region-specific content or pricing, detect potentially fraudulent activities tied to location discrepancies, and give you more localized recommendations.

Usage & Interaction Logs

We keep track of your behaviors and movements on the Nexus, including, for example, the specific web or application pages you visit, the search queries you perform, the advertisements or external links you click on, the time spent on different resources, the types of files you upload or download, and the transactions you initiate or complete. This aggregated information is crucial for analyzing user engagement trends, detecting anomalies, refining user interface designs, troubleshooting performance issues, and strategically planning new feature development.

Device & Network Details

Our servers may automatically log certain information about the hardware and software you use to access the Nexus, such as your computer or smartphone model, your operating system version, the unique device identifiers assigned to your phone or browser, your IP address at the time of connection, and cookies or session tokens that track your logged-in status. We may also capture diagnostic data about crashes, error messages, or malfunctions to expedite any necessary fixes or improvements.

Cookies, Beacons & Similar Technologies

We rely on HTTP cookies, local storage objects, pixel tags, web beacons, and other analogous technologies to remember user settings (e.g., a chosen language preference), streamline login processes, compile site performance metrics, and deliver targeted advertisements. Please consult our comprehensive Cookie Policy for an extensive overview of how these technologies function, how to manage or disable them, and the potential repercussions of blocking certain tracking methods (such as restricted access to specific personalized features).

Payment-Related Metadata

When you use payment functionalities on the Nexus, we capture metadata, which might consist of transaction time stamps, the monetary amount involved, the chosen payment method (e.g., credit card, direct bank debit), partial or full transaction ID logs, and any system messages or statuses related to payment approvals or declines.

1.4 Information from Third-Party Sources

Occasionally, we may supplement or refine the data already collected from you with details derived from external providers, strategic partners, or publicly available references:

Linked Social Media Services

If you authorize your Nexus account to be integrated or linked with a social media profile (for instance, through Google, Facebook, or a proprietary single sign-on), we receive specific personal details, within the scope permitted by that platform’s privacy settings, which may include your account name, your friends list or any other demographic or interest-based metrics shared by those external services.

Background & Security Checks

To uphold community integrity, comply with local legislation, or mitigate the risk of fraud or harm, we may request additional intelligence from official data repositories or screening agencies, which may furnish us with details of criminal records, financial anomalies, or certain watchlists in jurisdictions where obtaining such information is legally permissible.

Enterprise & Organization-Submitted Data

If you participate in or are otherwise affiliated with an Enterprise solution, corporate partnership, or a large-scale organizational account, relevant administrators or designated officials might supply us with your employee identification or organizational role data, especially if they are orchestrating your access to specific enterprise-related features or group licensing agreements.

Referrals, Guests & Co-travelers

You might be invited to the Nexus by an existing user who provides us with your name, email, or other contact data to facilitate your onboarding or group engagement. Similarly, we may receive partial data about you from co-travelers or other companions wishing to link reservations or share responsibilities.

Financial Institutions & Payment Processors

When you employ a third-party payment method (e.g., choosing installments or flexible payment plans), those financial or payment service entities may convey to us your relevant transactional details, scheduling, credit checks, or statuses, thereby allowing us to document your progress and complete your purchases.

Public Sources & Additional Partners

We might extract other general data, such as census demographics, industry reports, or marketing lists from external organizations and data brokers. Combining these with our first-party data can help us refine our analytics, detect fraudulent accounts, and better understand shifting consumer needs.

2. How We Use the Information We Collect

We process the personal information listed above for multiple legitimate business purposes, ensuring we comply with relevant legal foundations, protect user interests, and constantly strive to improve the Nexus:

Platform Operation & Feature Enhancement

We utilize your personal data to facilitate both fundamental and advanced platform functionalities, including user registration, user authentication, secure access protocols, communication channels between users, real-time updates of user statuses, content personalization (e.g., recommended listings or content based on your prior usage), and dynamic interface optimizations.

Community Safety & Regulatory Compliance

We scrutinize user-submitted data, logs, and background checks to mitigate potential hazards, such as fraud, impersonation, identity theft, money laundering, or unlawful behavior. We also ensure compliance with relevant regulatory directives, such as preventing underage access in age-restricted scenarios, verifying certain professional or occupational credentials, or cooperating with legitimate governmental or judicial inquiries.

Personalizing Services & Communications

By correlating demographic and behavioral data, we can better tailor marketing newsletters, in-app notifications, or direct messages that highlight product announcements, promotional offers, specialized events, or beta feature invitations closely aligned with your stated or implied preferences. Moreover, we can customize aspects of the user interface (like sorting by previously indicated favorites) to enhance user satisfaction and fluidity.

Market Research, Product Development & Analytics

The aggregated user data, usage metrics, and trend analyses we compile serve as bedrock insights for the creation of new services or the optimization of existing ones. Examples include identifying underutilized features that may benefit from redesign or discovering prevalent technical issues requiring priority bug fixes. Through data science techniques, we distill patterns from your activity and feedback to unearth emergent needs and incorporate them into our planning roadmaps.

Targeted Advertising & Promotional Efforts

We may orchestrate or fine-tune advertising campaigns based on your interactions, adjusting them to appear on the Nexus or across external websites and applications under the umbrella of recognized ad networks or affiliate programs. This form of data-driven advertising might incorporate interest profiles to ensure that the content displayed is more germane to your preferences. You can typically control or limit these practices by modifying your cookie settings, your social media permissions, or any relevant ad preference dashboards we provide.

Communication Monitoring & Quality Assurance

We may, in strictly regulated contexts, review user communications, like posted messages, feedback forms, or user-generated content, for compliance, technical troubleshooting, or security verifications. In rare circumstances where a manual review is unavoidable (e.g., investigating a suspicious transaction, examining a policy violation, or verifying content authenticity), we maintain robust processes to safeguard user confidentiality.

Payment Services & Financial Integrity

For all transactional exchanges orchestrated via our Services, we manage the associated identity checks and compliance checks (e.g., AML directives), transmit instructions to our third-party financial partners for transaction clearance, store receipts and payment confirmations for audit, and track anomalies or repeated chargebacks as potential fraud signals. These processes ensure that the monetary flows on the Nexus remain both efficient and legally compliant.

3. Sharing & Disclosure of Your Information

We only share user data under particular, pre-defined circumstances and with specialized recipients who adhere to strict confidentiality obligations, or when compelled by legal authority:

3.1 With Your Consent or at Your Direction

If, for instance, you request that we pair or integrate your Nexus account with a specific third-party application, or you voluntarily take part in certain promotional collaborations, we will disclose the pertinent data solely to the extent necessary to fulfill those initiatives effectively.

3.2 Sharing Among Nexus Users

When you participate in a group functionality or require interactions with other members, such as co-hosting events, collectively showing accommodations, or linking user accounts, essential details (like your name, partial contact info, or relevant data) might be revealed to other participants to facilitate smooth communication and organizational harmony.

3.3 Service Providers & Business Partners

Our operations rely on the collaboration of a variety of vendors, contractors, and business associates, covering areas like payment processing, data storage, analytics support, digital marketing, customer service, identity checks, and cyber-security. These third-party entities can only process personal data within the scope of tasks they perform on our behalf and under conditions that enforce consistent protection standards equivalent to or exceeding those maintained by Nexus.

3.4 Entities Within the Nexus

Where necessary and appropriate, we may share your personal information internally across departments, branches, or legal subsidiaries of Nexus in order to unify cross-company features, such as integrated account management, or to meet legal, accounting, or auditing requirements at the organizational level.

3.5 Legal Requests & Public Authorities

We may be compelled to disclose personal data when responding to subpoenas, lawful investigations, or judicial orders, especially if we determine that such disclosure is mandated by law, is necessary to assert or defend our legal rights, to ensure the safety of individuals or the community, or to protect the property and resources of Nexus. Wherever feasible and not prohibited by law, we endeavor to inform affected users in advance of a release of information.

3.6 Corporate Transitions & Transactions

In scenarios involving potential or actual mergers, acquisitions, reorganizations, sales, bankruptcies, or asset transfers, user data may be considered among the intangible assets negotiated or transferred. If a transition of this nature occurs, we shall notify you of material changes in data stewardship or any newly applicable privacy frameworks.

3.7 No Sharing for Marketing or Promotional Purposes

Nexus does not sell, rent, or trade your phone number or personal information. We never share your information with third parties or affiliates for their marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

3.8 Service Connections

Sometimes you may need a service that Nexus does not provide, such as real estate services in another market, mortgage financing, legal services, inspections, insurance, or relocation help. In that case, we may share your contact details with a qualified professional only so they can provide the specific service you asked for. We call this a service connection. It is not marketing, advertising, or a promotional use of your information, and it only happens with your request or consent.

The professional you are connected with may use your information only to respond to your request and provide that service. They may not use it to market other products or services to you, and they may not pass it on to anyone else. Your agreement to receive text messages from Nexus does not transfer to them. Any provider who wants to text you must get your consent directly.

Apart from these service connections and the vendors who help us run our own communications, we do not share your information with third parties.

3.9 Messaging & SMS

We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes. 2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again. 3. If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or you can get help directly at nick@nexus.realestate. 4. Carriers are not liable for delayed or undelivered messages. 5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. 6. If you have any questions regarding privacy, please read our privacy policy: https://nexus.realestate/privacy-center/privacy-policy

4. Third-Party Integrations & External Sites:

4.1 External Service Linking

If you opt to synchronize your Nexus account with external platforms (e.g., connecting a messaging service, social network, or IoT device), or employ single sign-on features, you are granting us permission to exchange certain personal details with that external entity. This interplay is governed both by the privacy terms of the external party and by any relevant agreements or settings within the Nexus.

4.2 Independent Websites & Services

Our Services may contain hyperlinks or references to external web pages or software modules that we do not own or control. Interactions with such external platforms are conducted solely at your discretion and are regulated by their respective policies. We recommend you review the privacy statements of these external services before providing them with any personal information.

5. Your Rights & Choices

We recognize that legal rights regarding personal data can vary based on regional laws, and we strive to respect requests tied to user privacy:

Access & Review

Subject to relevant law, you may request detailed copies of your personal information that Nexus holds, along with descriptions of how such data has been used or shared. We will endeavor to supply such information in a timely manner, barring legitimate interests that necessitate partial redactions (e.g., references to third-party confidentiality).

Rectification

If you detect or suspect inaccuracies in your personal details, you have the right to request that we correct or update them. You can often handle minor edits (like changing your email address) within your user account dashboard, but more significant data alterations might require manual review for security validation.

Erasure & “Right to Be Forgotten”

You may have the right to request the removal of specific personal information in instances where continued processing no longer serves a lawful basis. While we will take every possible step to honor valid erasure requests, certain information may be retained to respect ongoing legal, contractual, or operational mandates (e.g., where record-keeping obligations persist after account closure).

Objection or Restriction

Under some data protection frameworks, you may challenge the use of your data for direct marketing or request limitations on the scope of data processing. We will either promptly comply or present a compelling, lawful reason for continued processing if mandated by legitimate, overriding interests.

Data Portability

In certain jurisdictions, you may seek to port or migrate data you provided to us in a machine-readable format, enabling you to reuse this data across different services. We will support or facilitate such portability in accordance with technical feasibility.

Consent Withdrawal

Whenever our processing of your data rests upon your explicit consent, such as for email marketing or particular optional features, you are free to withdraw that consent at any point by updating your preferences or contacting our support channels.

To initiate any of these requests, or to clarify your rights further, please reach out to our privacy team via the Contact Information detailed in Section 8. We may require additional proofs of identity to ensure that only the rightful owner (or authorized agent) can exercise these data-subject rights.

6. Security Measures

Nexus consistently refines and upgrades the physical, electronic, and procedural defenses that protect personal information within our custody:

Encryption & Secure Transmission: We encrypt sensitive data, such as financial details, using robust encryption mechanisms like Transport Layer Security (TLS), ensuring the safety of information during transit.
Access Restrictions: We apply a strict policy of limiting who within Nexus can view personal data, granting employees or contractors only the minimal access privileges needed for job performance.
Threat Analysis & Monitoring: Our platforms and back-end infrastructures undergo regular vulnerability scans and intrusion detection checks designed to preempt or mitigate malicious threats (e.g., hacking attempts, malware distribution, or distributed denial-of-service attacks).
Incident Response & Disaster Recovery: We maintain a well-documented incident management process to swiftly address potential breaches and a tested backup system to restore functionality in the event of data loss or system failures.

7. Changes to This Privacy Policy

We reserve the right, at any time and for any valid reason, to update, modify, or expand upon this Privacy Policy to reflect evolving operational needs, legal frameworks, or strategic directives. In instances where adjustments are significant enough to potentially affect your rights or how your personal data is managed, we will make all reasonable efforts to notify you beforehand, often via an email notice or an in-platform announcement, providing you a window of time to review and, if necessary, dispute or reject the changes by discontinuing use of the Services. By continuing to utilize the Nexus after revised policies take effect, you acknowledge and accept any corresponding modifications.

8. Applicability of this Privacy Policy

This Privacy Policy applies to all Users, Visitors, and any other individuals who interact with, access, or otherwise engage with the Nexus Real Estate Group LLC platform, website, services, or any related digital properties (collectively referred to as “ Services”). The collection, processing, storage, and management of personal data provided to or obtained by Nexus Real Estate Group LLC are carried out in accordance with this Privacy Policy and are controlled by Nexus Real Estate Group LLC as the data controller responsible for determining the purposes and means of processing such personal information.

By choosing to use our Services, you acknowledge and consent to the collection, storage, processing, disclosure, and other permitted uses of your personal information as outlined in this Privacy Policy and any applicable Terms of Use Agreement (collectively, the “ Nexus Real Estate Group LLC Terms of Service”). If you do not agree with any part of this Privacy Policy or are uncomfortable with how we collect and use your personal data, you should refrain from using our Services.

If you have already registered for an account but wish to discontinue use or withdraw your consent, you may deactivate or delete your account at any time by accessing your account settings or by contacting our support team at Support@Nexus.RealEstate. However, please note that certain information may be retained as required by applicable laws, for legitimate business purposes, or as outlined in this Privacy Policy.

9. Changes to This Privacy Policy

10. Contact Information

If you have questions, suggestions, privacy-related concerns, or requests regarding this Privacy Policy and how we collect or handle your personal data, you may reach us through one of the following methods:

Email: legal@nexus.realestate
Mailing Address:

Nexus Real Estate Group

Attn: Privacy

205 River St, Haverhill, MA 01832

We endeavor to respond to legitimate inquiries within an appropriate timeframe, acknowledging any statutory deadlines when applicable and ensuring that your privacy concerns are thoroughly and respectfully addressed.

11. Definitions

“Nexus” / “Services”: Represents all websites, applications, APIs, software, tools, and any other tangible or intangible assets that are operated, maintained, or otherwise controlled by Nexus Real Estate Group
“Personal Information” / “Personal Data”: Any factual or subjective details that, individually or collectively, can be utilized to identify an individual or relate to a recognized entity, encompassing both direct and indirect forms of identification.
“Controller” & “Processor”: Legal designations under certain data protection regulations (e.g., GDPR) that indicate, respectively, the party responsible for deciding how and why personal data is processed, and the party acting on the Controller’s behalf when conducting any actual data processing operations.
“User,” “You,” or “Your”: Any individual who visits, accesses, or employs the Nexus for personal, professional, or any permissible purpose under the Terms of Service.

Privacy Violations: Defines what constitutes a privacy violation, how users can report privacy concerns, and what actions the platform takes to address breaches. Learn More →
Cookie Policy: Describes how cookies and similar tracking technologies are used to collect data, improve user experience, and serve personalized content and ads. Learn More →
Consumer Health Privacy: Details how health-related data is handled, including protections for sensitive health information and compliance with privacy laws. Learn More →
California Privacy Notice: A specific privacy notice for users in California, outlining their rights under the California Consumer Privacy Act (CCPA) and how they can manage their personal data. Learn More →
Cybersecurity: Covers measures the platform takes to protect user data and accounts from cyber threats, as well as best practices for users to safeguard their information. Learn More →