Nexus Private Label
A home representing Nexus real estate services
Nexus / Private Label
Nexus Policies

Terms and Conditions

The Nexus Terms of Service governing access to and use of Nexus services.

View Official Policy

We understand it’s tempting to skim over these General Terms of Service, but they’re essential for clarifying what we’ll provide to you, as well as what we require from you in return.

These Terms of Service reflect how Nexus operates, the legal requirements we follow, and the values we’ve always believed in. They outline our relationship with you as you engage with our services. For instance, these terms cover:

Your access to or use of our services (whether you’re signed in or not) indicates that you agree to these Terms of Service. In addition to these terms, we also have a Privacy Policy that we encourage you to review, as it explains how you can update, manage, export, and delete your personal information.

Terms

Service Provider:

Nexus services are provided by, and this Agreement is entered into with, Nexus Real Estate Group LLC and/or its affiliated companies and business divisions (collectively referred to as "Nexus").

Organized under the laws of Massachusetts, USA and operating under the laws of the USA:

205 River St,

Haverhill, MA 01832

USA

What You Can Expect From Us: Comprehensive Access to a Wide Range of Services and Features

We deliver an extensive array of services, all governed by these terms, which include but are not limited to:

Many of these services also include interactive elements and streaming content, enabling you to watch, listen, or engage in real-time.

Enhance, Innovate, and Evolve Our Services:

We are continually working to develop new technologies, improve existing features, and refine our services to provide a better experience for you. For instance, we leverage advanced tools such as artificial intelligence and machine learning to offer capabilities like real-time language translation and enhanced detection of spam and malicious software.

As part of this ongoing effort, we may introduce or retire certain features and functionalities, adjust the limits or scope of our services, or launch entirely new offerings while discontinuing older ones. If a service includes software, whether preloaded or available for download, it may update automatically on your device to include the latest features or improvements. Some services also give you the option to manage or customize your automatic update preferences.

If significant changes are made that could negatively affect your ability to use our services, or if we decide to discontinue a service, we will provide reasonable advance notice. Exceptions to this include urgent circumstances such as preventing misuse, complying with legal obligations, or addressing security and performance concerns.

Our Expectations from You

Adherence to Terms and Policies

Your access to and use of our services is contingent upon compliance with:

You also agree to abide by our Privacy Policy, which governs how we collect, use, and protect your personal information. Additionally, we provide resources like the Copyright Help Center, Safety Center, Transparency Center, and technology guidelines to address questions and set clear expectations for using our services.

In some cases, our services may include specific instructions or warnings, such as pop-ups or dialog boxes, to inform you of important updates or required actions.

Even though we grant you permission to use our services, we retain all intellectual property rights associated with them.

Promoting a Respectful Environment

We are committed to fostering a safe and respectful space for all users. To maintain this environment, we require you to follow these key principles:

For additional guidance on acceptable conduct, refer to our service-specific terms and policies. Many of our services also provide tools to report abuse. If action is taken based on a report, we follow the procedures outlined in the "Taking Action in Case of Problems" section.

Responsible Use of Our Services

Our services are designed to maintain a secure and open internet for everyone. However, some activities are strictly prohibited to prevent misuse or harm:

If you encourage others to violate these terms or engage in prohibited activities, it will also be considered a breach of these guidelines.

Your Content and Our Permissions

Some services enable you to upload, share, or store your own content. You are not obligated to provide content, but if you do, you must ensure:

Intellectual Property Rights

Your content remains your property, meaning you retain all intellectual property rights you hold over it. For example:

Granting Us Permission

To operate and improve our services, we need your permission to use content protected by intellectual property laws. This permission is granted through a license you provide when you use our services.

What’s Covered

What’s Not Covered

Scope of the License

This license is:

Rights Granted Under This License

Purpose of This License

This license allows us to:

  1. Operate and Improve Services: For example, to:

    • Detect spam or malware.

    • Suggest organizational tools.

    • Provide personalized recommendations and ads (which you can adjust in Ads Settings).

  2. Promote Services: For example, quoting public reviews or displaying app screenshots to highlight features.

  3. Develop New Technologies: Consistent with these terms, we use your content to improve and innovate.

Duration of the License

This license remains in effect as long as your content is protected by intellectual property rights.

If you remove content from our services, we will stop making it publicly accessible within a reasonable timeframe, except in the following cases:

Age Requirements and Parental Responsibilities

Eligibility to Use Our Services

To ensure a safe and appropriate experience for all users, we enforce specific age restrictions for account management and service access.

Parental and Guardian Responsibilities

If you are a parent or legal guardian granting permission for a minor to use our services, the following conditions apply:

Additional Age Restrictions

Some of our services, products, or features may have higher age requirements or specific restrictions based on the nature of the content, data protection laws, or safety considerations. These additional requirements are outlined in the service-specific terms and policies for each feature.

In cases where we identify misuse or misrepresentation of age, we reserve the right to suspend or restrict access to ensure compliance with our policies and legal requirements.

If you believe a minor is using our services without appropriate consent, we encourage you to report the account for review so we can take necessary action.

Using Nexus Services

Your Nexus Account

If you meet our age and eligibility requirements, you can create a Nexus Account to access and personalize our services. Some of our features require an active Nexus Account to function, for example, using our communication tools, collaboration platforms, or data management services may require an account to securely store and process your information.

As the account holder, you are fully responsible for all activities conducted through your Nexus Account. This includes:

Using Nexus Services on Behalf of an Organization or Business

Many companies, educational institutions, non-profit organizations, and enterprises utilize Nexus services for enhanced productivity and collaboration. If you are accessing Nexus services as part of an organization, the following conditions apply:

By using Nexus services on behalf of an organization, you agree to comply with any additional rules or restrictions set by your administrator.

Service-Related Communications

To effectively provide our services, we may send you important service-related messages, such as:

For details on how we handle communication and your data privacy, please refer to our Privacy Policy.

Providing Feedback to Nexus

We value user feedback and welcome suggestions for improving our services. If you choose to share feedback, ideas, or recommendations, you acknowledge that:

By using Nexus services, you agree to these terms and acknowledge your responsibilities in maintaining a secure and responsible user experience.

Content in Nexus Services

Your Content

Some Nexus services allow you to create, upload, or share original content, such as written reviews, multimedia files, or other forms of user-generated material. We do not claim ownership over the content you create and upload to our platform.

Depending on the service, you may have the option to make your content publicly available, for example:

To better understand how your content is utilized across our platform, refer to the "Permission to Use Your Content" section, which outlines your rights and how Nexus interacts with your shared material.

If you wish to remove content, visit the "Removing Your Content" section for details on how and why certain user-generated content may be taken down.

If you believe someone is infringing on your intellectual property rights, you can file an infringement notice with us. We take violations seriously and may take actions such as removing infringing content or suspending accounts of repeat offenders in accordance with our copyright and intellectual property protection policies.

Nexus Content

Certain Nexus services include proprietary content created or owned by Nexus, for example:

While we allow users to interact with and utilize Nexus-owned content within the scope of these terms, we retain full intellectual property rights over our materials.

You may not:

For branding or logo usage requests, please refer to our Nexus Brand Permissions Guidelines.

Third-Party Content

Some Nexus services provide access to content owned by third parties, such as:

You must not use third-party content without permission from the respective owner, unless otherwise permitted by applicable laws.

Additionally, any views, opinions, or statements expressed in third-party content belong to their respective authors and do not necessarily represent the views or policies of Nexus.

By using our services, you acknowledge and respect the ownership rights of all content, whether it belongs to you, Nexus, or a third party.

Software in Nexus Services

Some Nexus services include preloaded or downloadable software that is necessary for the functionality of our platform. When you use our services, we grant you permission to access and use this software as part of your experience.

License Terms

When we provide you with software as part of our services, you receive a limited license to use it under the following conditions:

Open Source Software

Some of our services may include software distributed under open-source licenses. When this is the case, we make these licenses available to you, and in some instances, specific provisions in the open-source license may override certain parts of these terms. Be sure to review those licenses to understand your rights and responsibilities regarding open-source software.

Restrictions on Use

To protect the integrity and functionality of Nexus services, you may not:

By using Nexus software, you agree to comply with these terms and ensure that your use aligns with our policies and legal protections.

Resolving Issues and Disputes in Nexus Services

Warranty Disclaimer:

At Nexus, we strive to provide reliable, innovative, and valuable services that enhance your digital experience. While we continuously improve our offerings, it is important to note that, for legal purposes, we offer our services "as is", unless explicitly stated in service-specific terms.

The following disclaimer applies:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE PROVIDE OUR SERVICES "AS IS" AND MAKE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

For example, we do not guarantee that:

DO NOT RELY ON NEXUS SERVICES FOR MEDICAL, LEGAL, FINANCIAL, OR OTHER PROFESSIONAL ADVICE. Any content related to these topics is for informational purposes only and should not be considered a substitute for advice from a qualified professional.

Liability Limitations:

For All Users

We strive to ensure a balanced approach to liability in the event of disputes or service issues. However, our responsibility is limited as allowed by applicable law. These terms do not limit liability for cases of gross negligence or willful misconduct.

To the extent permitted by law:

If a dispute arises, Nexus' total liability is limited to the greater of:

  1. $200, or

  2. The total fees paid by you for the relevant service in the 12 months prior to the dispute.

For Business Users and Organizations

If you are using Nexus services on behalf of a business or organization, additional legal responsibilities apply:

Taking Action in Case of Violations or Issues

Before we take any action against your account, we will make reasonable efforts to notify you, provide an explanation, and offer an opportunity to address the issue, unless doing so would:

Removing Your Content

We reserve the right to remove content from our platform if it:

  1. Violates these terms, service-specific terms, or policies.

  2. Breaks any applicable laws or regulations.

  3. Poses harm to Nexus, other users, or third parties.

Examples of content that may be removed include, but are not limited to:

Suspending or Terminating Access to Nexus Services

Without limiting any of our legal rights, Nexus may suspend or terminate your access to our services, or even delete your Nexus account if:

If your account is suspended or terminated, you have the right to appeal if you believe the action was taken in error. For further information, please review our Account Suspension and Appeals Policy in our Help Center.

You are always free to stop using our services at any time. If you choose to leave, we would appreciate any feedback on your experience to help us improve our platform.

Resolving Disputes, Governing Law, and Jurisdiction

If a dispute arises, the laws governing your case will depend on your location. However, in most cases:

For any legal concerns or disputes, please refer to our Contact & Legal Support Page for further guidance.

About These Terms

At Nexus, we believe in transparency and fairness. By law, you have certain rights that cannot be restricted by any contractual agreement, including these Terms of Service. Nothing in these terms is intended to limit or override those rights.

These terms define the relationship between you and Nexus but do not create legal rights for third parties or organizations, even if they benefit from your use of our services.

Understanding These Terms

We aim to make these terms clear and easy to understand, which is why we include examples from our services. However, not all features or services mentioned may be available in every country or region.

Failure to Enforce Terms Immediately

If you violate these terms or service-specific terms and we do not take immediate action, that does not mean we are waiving our rights to enforce these terms in the future. We reserve the right to take action when necessary to protect our services, users, and legal interests.

Updates to These Terms

We may update or modify these terms for various reasons, including:

  1. Changes to our services or business operations, for example, introducing new features, services, pricing models, or technologies, or removing outdated services.

  2. Legal, regulatory, or security updates, to comply with new laws, ensure security, or prevent abuse.

  3. Addressing risks or harmful activity, to protect users and maintain service integrity.

Notifying You About Changes

If we make material updates to these terms or service-specific policies, we will provide:

However, we may not provide advance notice in situations where:

If you do not agree with the updated terms, you have the right to:

If you close your account but later access Nexus services without an account, your use will be governed by the most current version of these terms.

For further questions or concerns, please refer to our Help Center or Contact Support for assistance.

Definitions

A registered user who has successfully created a Nexus Account. The account holder is responsible for:

An entity that is part of the Nexus group of companies, including Nexus Inc. and its global subsidiaries. Affiliates may:

A set of software tools that allows developers to:

Technology, including artificial intelligence (AI), machine learning models, and algorithms, used by Nexus to:

Pre-release versions of Nexus software, features, or applications made available for testing purposes. Users accessing Beta Services agree that:

Any individual or entity using Nexus services for commercial, professional, or trade-related purposes. Business users:

Nexus' measures for ensuring age-appropriate access to services. These include:

Non-public data, including:

An individual using Nexus services strictly for personal, non-commercial purposes. Consumers are entitled to:

Nexus’ process of reviewing and managing user-generated content to:

A legal protection granted to the creator of an original work, such as:

Policies governing:

Non-physical content, including:

A statement that limits Nexus' legal obligations, such as:

The process for handling legal disagreements between Nexus and users, which may involve:

References or hyperlinks to non-Nexus websites or services, for which:

A legal provision that releases Nexus from liability in cases of:

The distinction between:

A contractual obligation requiring users or organizations to:

Legal protections covering:

The legal responsibility for damages or losses, including:

Regulations for how Nexus:

The products, platforms, and digital tools offered by Nexus, including:

A document explaining how Nexus:

Banned behaviors, including:

Recurring payment plans for accessing:

Conditions under which Nexus can:

Applications or platforms that:

A logo, name, or design used to identify Nexus products or services.

Any material created and uploaded by users, such as:

A guarantee that a product or service meets specific standards.

Other Terms and Policies That May Apply to You

In addition to these Terms of Service, your use of Nexus services may be subject to additional policies and agreements depending on the features, services, or regions you interact with. Together, these Terms of Service, additional terms, and policies define our relationship and mutual expectations while you utilize our services or products. Below are some of the key policies and agreements that may apply to you: